Frequently Asked Questions
FAQs for Boarding & Daycare Services
Check out the answers to some questions that our customers frequently ask. If you have additional questions that aren't mentioned here, call Dogwood Pet Resort at (815) 398-7387. We are available seven days a week.
FAQs: Boarding
What are the Resort hours?
The Dogwood Pet Resort is open Monday through Friday from 7:00 AM to 6:00 PM. On Saturdays, we are open from 8:00 AM to 1:00 PM. And on Sundays from 3:00 PM to 6:00 PM.
What payment methods do you accept?
We accept cash, check, MasterCard and Visa.
What are your kennels like?
Our dog kennels are all indoor and climate controlled. The dogs are walked 3 times daily while they are boarding.
May I bring my pet's food?
Yes. We recommend that you provide your pet's usual food as sudden diet changes can cause stomach upsets. Please put their food in premeasured baggies with their first and last name along with the feeding instructions. If you prefer, we feed NutriSource Chicken and Rice adult formula. Weight management and puppy formulas are available on request.
Do I bring my pet's bed and dishes?
No. We provide blankets, beds, and dishes for all guests.
Can I bring my pet's favorite toy?
You may bring a toy, but we cannot be responsible for the loss or damage. We would suggest leaving your pet's favorite toy at home. A suitably large Nylabone is also acceptable, but not rawhide chews or bones.
Will you give my pet's medications?
Yes. We are happy to provide your pet with any needed medications without additional charges. We also require the medications to be labeled with your last name, your pet's name, the name of the drug, and the prescribed dose.
FAQs: Doggie Daycare
How can I enroll my pet in your doggy day care?
Fill out an application form. Once it is completed, we will arrange a canine evaluation. If your pet gets along with us and other dogs, we will schedule your appointments for day care and register your dog for regular day care attendance from one to five days per week.
What are the daycare hours?
We are open Monday through Friday. You may drop off your dog any time after 7:00 AM and pick up before 6:00 PM. Day care is not available on weekends or holidays.
What activities are available for day care dogs?
Interacting with the staff, playing ball and fetch, and socialize with other dogs.
What is the eligibility criteria for day care?
- Must have current vaccinated against rabies, distemper, and bordetella.
- Must be spayed or neutered after 5 months of age.
- must pass the canine temperament evaluation test that is given with initial day care enrollment
Have additional questions? Call us at (815) 398-7387 for assistance.
